Trusted security management, when you need it

Our virtual IT Security Manager helps you oversee day-to-day security operations, manage risk, and drive uplift — without hiring a full-time resource.

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vITSM

Ongoing security leadership without the overhead

Our Virtual IT Security Manager (vITSM) service gives you consistent, strategic security leadership tailored to your business. Whether you need help managing cyber risk, leading improvement initiatives or maintaining day-to-day operations, we provide expert guidance as part of your team.

A named security lead to manage and drive security priorities
Regular check-ins, planning sessions and board-ready reporting
Strategic input across risk, compliance, incident response and uplift programs

Service detail

Details How vITSM supports your business

From onboarding to uplift, we work alongside your internal team to lead, guide and deliver results. This is more than advice. It is hands-on support that helps you keep security moving and visible.

Our Approach

Embedded leadership tailored to your needs

We provide virtual CISO-style leadership that is scalable, responsive and fully integrated with your delivery rhythm. Your vITSM lead becomes a trusted point of contact for everything security-related.

Run your cyber improvement roadmap or manage your risk register
Advise on major initiatives and review supplier assessments
Support your compliance with ISO 27001, Essential Eight or client-driven standards

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Our delivery process

How is it delivered

We embed into your team as your named security lead, helping you stay on top of risk, compliance and cyber priorities. Here’s how we deliver it.

Onboard and assess

We get to know your environment, review existing risks and documents, and align on pain points

Plan and prioritise

We agree a practical work plan tailored to your business.

Lead and deliver

We stay involved, acting as your security point of contact and helping drive outcomes across governance, technical uplift and incident readiness.

Benefits

Why work with us

Our vITSM service gives you senior-level security leadership without the cost or commitment of a full-time hire. It’s the same expert thinking, delivered flexibly.

One point of contact

You get a dedicated security lead who knows your business, acts with context and can represent you in both technical and executive settings.

Strategic and operational

We bridge the gap between policy and practice. From setting direction to getting work done, we support your security goals at every level.

Trusted and experienced

Our team brings proven experience across risk, governance, engineering and response.

What comes next

Expand your security coverage

From strategic oversight to daily execution, vITSM gives you the leadership and consistency to lift your security maturity and stay ahead of evolving risks.

Book a conversation to scope your vITSM support needs
Get a tailored proposal with a delivery model that fits your team
Start strong with onboarding and a 90-day delivery plan

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Executive and Board Security Governance Training

We train executives and boards on their cybersecurity oversight role — focusing on risk framing, accountability, and key governance responsibilities.

Instructor Led ISO27001 Training

This instructor-led course equips participants with the knowledge and skills needed to become certified to lead, plan, and conduct ISO 27001 audits.

Frequently asked questions

From risk assessment to rapid response - we’re with you every step of the way.

What is a virtual IT Security Manager (vITSM)?

A vITSM is an outsourced expert who provides ongoing security leadership and oversight without the cost of a full-time hire. They help manage day-to-day operations, assess risk, guide decision-making, and support your organisation's security maturity.

How does vITSM support small or resource-constrained teams?

A vITSM acts as an extension of your team, offering expert support across governance, incident response, third-party risk, and strategy. This lets you focus on operations while ensuring security is being actively managed.

Is vITSM suitable for government and critical infrastructure providers?

Yes. Bastion’s vITSM service is designed to meet the needs of regulated industries. Our consultants are experienced in working with government agencies and critical sectors, aligning your programme with relevant standards and obligations.

What’s included in a typical vITSM engagement?

Each engagement is tailored, but often includes governance reporting, risk reviews, roadmap development, advisory input to projects, and direct support responding to incidents or audits.

How do I know if I need a vITSM?

If you’re lacking clear security ownership, falling behind on compliance, or need senior input without hiring a full-time CISO, a vITSM can provide the strategic lift and operational consistency your organisation needs.